We were founded in 1998 by veteran major telco employees striving to provide better services. Initially as a recording license reseller, today, we are a full-service Contact Center Services and Software Development Provider with some of the biggest companies in the region as our clients.
We specialize in:
We strive on providing proven cutting-edge technologies so that you may focus on the challenges of fast changing market dynamics. Our solution is to provide you with end-to-end communications platform, integrated with latest features and tools, providing you with better branding, actionable data, and service experience, helping your company build profitable and long-lasting relationships with your customers.
Maxvoice Contact Central – zEN product unites all customer contact locations, functions and personnel – including outsourcers and home agents on a single unified, multi-channel customer communications platform that is Virtual by design.
Its value proposition is:
Maxvoice’s vision is to continuously innovate our solutions to meet your business needs, enable your organization to focus on your core competence, and gain competitive advantages by delivering compelling customer experience.
We have over 20 years of experience in contact center industry, with solutions deployed throughout Asia, including China, Hong Kong, Taiwan, Philippines, Thailand, and Indonesia. Our bespoke solutions enable our customers to be free of boundaries set by legacy systems, enabling better customer interaction management, enhanced by actionable data. We can provide this at lower Total Cost of Ownership and better Return on Investment than any comparable system, enabling your company to provide better and more profitable customer experience at reduced cost.
Our team has extensive knowledge in Omni-Channel Contact Center, AI Chatbot, Social Media Chats (FACEBOOK MESSENGER, LINE, WHATSAPP, WECHAT) and Mobile SMS. As our client, you enjoy the convenience of a truly one-stop shop for your customer facing communication systems requirement, and single point of contact for ease of on-going support/maintenance.
You can make informed decisions on the best AI Contact Center and Chatbot solutions easily, thus focus your valuable resources on your core competence. This is because at Maxvoice, we work closely with you to identify your business needs, brings you technologies that fits your requirement at a very competitive budget. We also proactively offer alternative methodologies to your business continuity and disaster recovery strategy in the customer service arena.
Our services are tailored to fit your service hours. What’s more, we ensure your system availability is at 99.99% by partnering with Hong Kong Broadband and CITIC Telecom CPC, resulting in no more than 6 minutes unexpected downtime per year. In addition, we provide standard monthly service performance report for your review of operational efficiency.
You enjoy peace of mind knowing Maxvoice deploys Tier 1 infrastructure providers (both local and Regional) for equipment co-location and supply of voice and data lines. Your certainty for business continuity is further backed by our full redundancy platform.
Maxvoice Contact Central Platform - Contact Centre solutions made Simpler, More Agile and Value for Money.
